We believe in fast and efficient customer service, and we’re proud to have our own in-house dedicated support team. We are always on hand to answer questions and queries and give advice and guidance on our training courses.
Our helpdesk is open Monday – Friday from 9.00 to 17.00. We also provide a call back service for those who prefer to schedule a call.
FREQUENTLY ASKED QUESTIONS
Browse through our FAQS to find the answers to our most commonly asked questions about myGCP.
Frequently asked questions
What is the validity period of my GCP certificate?
There is no agreed validity for a GCP certificate. There are agreements within the branches and organizations, but there is no national or worldwide agreement made. The ICH-GCP guideline says that you always have to be up to date with the currently applicable laws and legislations. This means as soon as there is an update on a local law or ICH-GCP, you would have to renew your GCP training.
This is the reason you have access to myGCP one whole year : In case of new laws and legislations, we update the training and inform you about the training updates. As soon as you have completed the training updates, you will receive a new GCP certificate at the bottom of your profile page.
How do I order a GCP booklet?
To order a GCP booklet, please send a mail
Including the following information to firstname.lastname@example.org :
– postal address
– invoice details (company name/reference number)
– your choice of a Dutch or English version of the GCP booklet.
A GCP booklet costs €17,50 excl. VAT and postage. Postage cost within the Netherlands are around €4, – (letterbox size) for 1 booklet. If you prefer Track & Trace the rates are € 4,95 and upwards.
The invoice will be sent via mail after shipment of the booklet.
How do I know when my WMO/GCP re-registration expires?
Go to the EMWO site and search for your name or registration number (BIG) to check when your GCP-WMO registration expires. The registration is valid for 3 years.
To renew your registration for another 3 years you should complete the GCP/WMO re-certification training within 6 months before the expiration date of your registration. Complete the training before the expiration date itself. The recertification will be invalid in case it is finalized on or after the expiration date. You will then be required to take the exam again in order to be registered again.
For example: Your registration is valid from 01-01-2020 until 01-01-2023. You can take the recertification training as of 6 months prior to the expiration date: from 01-07-2022 until 31-12-2023.
Purchase the GCP/WMO recertification course our webshop, finalize the training on time and we will arrange your recertification.
How do I change the language setting in my account?
Trainings purchased via myGCP.world are not available in the Dutch language. This is our international website where all trainings are in English, irrespective of your language choice. On myGCP.nl the WMO/GCP training are available in the Dutch language. Please contact our customer service in case you purchased the wrong training.
The language of your choice can be changed in the usermenu. Click on the horizontal- striped circle at the top right-hand corner. A dropdown menu appears where you can choose the language of your choice.
Can you tell me the difference between reregistration and prolongation?
When you have completed an online GCP training in the past, you can extend access to this training with one year via the webshop on your profile page. An extension of your training will give you access to all updates on the training. Completion of the learning activities of an update releases a new GCP certificate for download, at the bottom of your profile page.
The difference between extension of your current training and the WMO/GCP recertification training is that the WMO/GCP recertification training is no “GCP refresh training” but only applicable to those who took the GCP-WMO exam 3 years ago and need to be recertified to remain in the GCP-WMO register.
How do I get accreditation points for my online training?
In case you correctly filled in your registration number (BIG) and quality register and completed the training (after which you will have received a certificate) the accreditation points will automatically appear in your portfolio. Please refer to the Accreditation overview to see if the training is accredited for your quality register.
Customer feedback and complaints
If you are not satisfied with a service or a product from GCP Central, we want to hear from you.
Please complete our online complaints form. We endeavor to respond within two business days to discuss your concerns.